{"id":6830,"date":"2017-03-13T13:20:08","date_gmt":"2017-03-13T17:20:08","guid":{"rendered":"https:\/\/nafr.dev.sparkadvocacy.dev\/?p=6830"},"modified":"2026-02-05T18:39:34","modified_gmt":"2026-02-05T23:39:34","slug":"arbor-fait-les-manchettes","status":"publish","type":"post","link":"https:\/\/nafr.dev.sparkadvocacy.dev\/fr\/nouvelles\/mars\/arbor-fait-les-manchettes\/","title":{"rendered":"Arbor fait les manchettes"},"content":{"rendered":"\n

Vu la couverture m\u00e9diatique n\u00e9gative et \u00e0 grand retentissement sur notre partenaire privil\u00e9gi\u00e9 national Arbor Memorial la semaine derni\u00e8re, nous lui avons demand\u00e9 de pr\u00e9parer une r\u00e9ponse pour nos membres. Voici ce qu\u2019il nous a dit :<\/em><\/p>\n\n

\n\nLaissez-moi tout d\u2019abord vous remercier d\u2019avoir communiqu\u00e9 avec nous au sujet de l\u2019\u00e9mission Marketplace de la CBC et de l\u2019article dans le Toronto Star. \n \nL\u2019\u00e9mission de nouvelles Marketplace de la CBC, en partenariat avec le Toronto Star, pr\u00e9sente quelques-uns de nos clients qui ont exprim\u00e9 leurs pr\u00e9occupations au sujet des exp\u00e9riences qu\u2019ils ont v\u00e9cues \u00e0 des emplacements d\u2019Arbor Memorial en Ontario. Nous prenons les pr\u00e9occupations de nos clients au s\u00e9rieux et avons toujours bien accueilli la possibilit\u00e9 de nous am\u00e9liorer et de fournir une meilleure exp\u00e9rience \u00e0 nos clients. \n \nArbor Memorial r\u00e9pond aux besoins des Canadiens en mati\u00e8re de fun\u00e9railles et de cimeti\u00e8re depuis 70 ans. Nous sommes fiers de notre h\u00e9ritage et honor\u00e9s du fait que plus de 25 000 familles et individus ont choisi de nous faire confiance, tous les ans, pour les aider \u00e0 c\u00e9l\u00e9brer et \u00e0 comm\u00e9morer la vie d\u2019un \u00eatre cher de mani\u00e8re personnelle et touchante. Nous nous engageons \u00e0 faire ce qui est juste pour nos clients, et nous respectons cet engagement tous les jours, dans des collectivit\u00e9s de partout au Canada. Nos sondages sur la satisfaction des clients de nos salons fun\u00e9raires indiquent que 98 % des familles qui ont utilis\u00e9 nos services nous recommanderaient \u00e0 d\u2019autres.\n\n\u00c9tant donn\u00e9 l\u2019importance du service que nous fournissons et la nature tr\u00e8s d\u00e9licate de ce que nous faisons, notre r\u00e9putation, ainsi que nos valeurs d\u2019int\u00e9grit\u00e9, de confiance, d\u2019esprit d\u2019\u00e9quipe et d\u2019excellence de service sont essentielles \u00e0 notre organisation. Arbor poss\u00e8de une solide culture et une \u00e9quipe de 2 500 hommes et femmes d\u00e9vou\u00e9s, attentionn\u00e9s et tr\u00e8s bien form\u00e9s. Nous sommes r\u00e9solus \u00e0 servir nos clients avant et pendant leurs besoins avec attention, respect et d\u00e9licatesse. \n \nNous sommes en d\u00e9saccord avec plusieurs des pr\u00e9occupations exprim\u00e9es par Marketplace ainsi que les m\u00e9thodes utilis\u00e9es pour obtenir notre point de vue sur ces pr\u00e9occupations. Nous ne croyons pas non plus que Marketplace se pr\u00eate \u00e0 une discussion juste et \u00e9quilibr\u00e9e des pr\u00e9occupations qu\u2019elle a soulev\u00e9es. Toutefois, lorsque des pr\u00e9occupations valables sont port\u00e9es \u00e0 notre attention au sujet des pratiques qui ne se conforment pas aux valeurs, aux politiques et aux proc\u00e9dures de notre compagnie, nous sommes d\u00e9termin\u00e9s \u00e0 les r\u00e9soudre. Marketplace n\u2019a parl\u00e9 qu\u2019\u00e0 une poign\u00e9e de clients de notre bassin de milliers de familles que nous servons tous les ans. Si nous n\u2019avons pas satisfait aux attentes de ces clients, cela est regrettable et nous leur pr\u00e9sentons nos excuses. Toutefois, nous estimons que leurs exp\u00e9riences ne refl\u00e8tent pas notre niveau g\u00e9n\u00e9ral de service ou la conduite exemplaire de notre personnel, tous les jours et avec chaque famille. \n \nChez Arbor Memorial, les souhaits et les int\u00e9r\u00eats sup\u00e9rieurs de nos clients sont toujours la priorit\u00e9 essentielle.\n\nMerci encore d\u2019avoir communiqu\u00e9 avec nous. Nous souhaitons toujours avoir un dialogue ouvert avec nos partenaires. \n\nDustin Wright\nDirecteur, Marketing et communications\nSi\u00e8ge social, Arbor Memorial Inc.<\/p>\n","protected":false},"excerpt":{"rendered":"

Vu la couverture m\u00e9diatique n\u00e9gative et \u00e0 grand retentissement sur notre partenaire privil\u00e9gi\u00e9 national Arbor Memorial la semaine derni\u00e8re, nous lui avons demand\u00e9 de pr\u00e9parer une r\u00e9ponse pour nos membres. Voici ce qu\u2019il nous a dit : Laissez-moi tout d\u2019abord…<\/p>\n","protected":false},"author":27,"featured_media":12424,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[149,166],"tags":[365,369],"class_list":["post-6830","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nouvelles-de-lassociation","category-partenaires-privilegies","tag-nouvelles-de-lassociation","tag-partenaires-privilegies"],"acf":{"advocacy_priorities":null},"yoast_head":"\nArbor fait les manchettes - National Association of Federal Retirees<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Arbor fait les manchettes - National Association of Federal Retirees\" \/>\n<meta property=\"og:description\" content=\"Vu la couverture m\u00e9diatique n\u00e9gative et \u00e0 grand retentissement sur notre partenaire privil\u00e9gi\u00e9 national Arbor Memorial la semaine derni\u00e8re, nous lui avons demand\u00e9 de pr\u00e9parer une r\u00e9ponse pour nos membres. 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